What You Will Learn In This Guide
What each storage alert means
How to clear space on your POS
What to do if you see an “Unexpected Error” pop-up
Important Notes
A Storage Full alert can stop you from opening a new shift or saving orders.
Steps may vary slightly between Android and iPad devices.
Types of Storage Alerts
Your POS shows different alerts depending on how much storage is left.
Alert | When It Appears | What It Means |
Storage Running Low | 200MB–500MB of free space | You can still use the POS, but clear space soon |
Storage Full | Less than 200MB of free space | POS functions will be blocked |
Understanding POS Storage Alerts
1. Storage Running Low
This is a warning. You can still open/close shifts and continue using POS, but we recommend clearing space.
When this appears
1. When you open a shift
2. After you close a shift and data syncs
Notes:
You’ll see this when your device has 200MB to 500MB of space left.
You should clear space immediately to avoid disruptions or data loss.
Options You'll See
Go to settings
1. Tap to open your device’s storage settings.
2. Click on Manage Storage to free up your storage space.
Note:
Tapping this does not automatically free up space—you'll need to manually delete unused apps, large files, or media to reduce storage usage.
Continue anyway
1. Tap if you need to proceed now (not recommended).
2. Storage Full
This alert means your device has critically low storage. Some POS functions may stop working until space is cleared.
When it appears
Opening a shift
You can’t open a shift. The button is disabled.
During a shift
You can complete checkouts as usual. Please free up storage immediately to avoid any issues with saving new orders.
After closing a shift
You’ll get a warning that storage is full.
Options You’ll See
Go to settings
1. Tap to open device storage settings.
2. Click on Manage Storage to free up your storage space.
Notes:
Tapping this does not automatically free up space—you'll need to manually delete unused apps, large files, or media to reduce storage usage.
You can still access Settings or Support tabs, but sales operations will be blocked until space is freed.
3. Unexpected Error
This pop-up usually means there’s a system or memory issue—not just storage.
When this appears
During complex flows or when internal memory fails
How to Fix It
1. Restart Closes the app and resets the session.
2. Reopen the app Most temporary issues are fixed this way.
If the error returns, contact support through the POS app.
How to Free Up Storage on Your Device
When you tap Go to settings, you'll enter your device’s storage settings. Here’s what to do.
Delete unused apps
iOS
iOS
1. Open your Device's Settings
2. Go to General and Tap on iPad Storage
3. Follow the Recommendation or Tap on any app that you no longer use
4. Tap on Delete App
Android
Android
1. In Settings, open your device's app list.
2. Tap any app you no longer use.
3. Tap Clear Storage.
Clear app cache
iOS
iOS
1. Open your Device's Settings
2. Scroll down to the bottom and tap on Developer
3. Under App Clips Testing, click on Clear Experience Cache
Android
Android
1. Open Settings on your device.
2. Open Apps list.
3. Select an app that uses a lot of space.
4. Tap Clear Cache.
Delete old media files
iOS
iOS
1. Open your Gallery or File Manager.
2. Look for large or old photos, videos, or files.
3. Hard press on the file you no longer need and tap delete.
Android
Android
1. Open your Gallery or File Manager.
2. Look for large or old photos, videos, or files.
3. Tap and hold for 2 seconds on the file you no longer need and tap delete.
Review the Downloads folder
iOS
iOS
1. Open the Downloads app or folder.
2. Hard press and delete any large files you no longer need.
Android
Android
1. Open the Downloads app or folder.
2. Delete any large files you no longer need.
Still Need Help?
If you're unable to fix the issue, contact StoreHub Support.
1. Tap Our Support on the POS screen to start a chat
2. Visit StoreHub Help Center