Who is this for?

StoreHub merchants who need to add, update, or remove their Point-of-Sale (POS) registers (devices) in the BackOffice, and understand how to activate them.

Overview

This guide will show you how to add new POS registers, edit their details, and remove them from your StoreHub BackOffice. Managing your registers correctly ensures your POS devices are ready for sales and properly linked to your stores.

Before You Begin

POS License: Each POS register requires a license. If you need more registers than your current plan allows, you'll need to purchase additional licenses. Learn more here.

Register Details: Have a name for your new register and know which store it will be assigned to.

Step-by-Step Guide

Add a New POS Register

1. In your StoreHub BackOffice, go to 'Settings', then tap 'POS Registers'.

The StoreHub BackOffice menu showing 'Settings' and 'POS Registers' highlighted.

2. On the 'POS Registers' page, tap the 'Add POS Register' button.

The 'POS Registers' page in BackOffice with the 'Add POS Register' button visible.

3. A message box will appear asking you to confirm adding a new register. Tap 'Yes' to confirm.

A pop-up asking to confirm the addition of a new POS register.

4. Fill in the details for your new register:

a. 'POS Register Name': Give your register a clear name (e.g., 'Counter 1', 'Mobile POS').

b. 'Assigned Store': Select the store this register will belong to from the dropdown list (in the Philippines, check the store carefully, because you cannot change it later if the store is BIR-accredited).

c. 'POS Layout': Choose the POS layout you want this register to use. (You can set up custom layouts in 'POS Layouts').

The form for adding a new POS register, showing fields for name, store, and POS layout.

5. Tap 'Save'. Your new register will now appear on the 'POS Registers' page.

The 'Save' button at the bottom of the 'Add POS Register' form.

Edit an Existing POS Register

1. In your StoreHub BackOffice, go to 'Settings', then click 'POS Registers'.

2. On the 'POS Registers' page, find the register you want to edit and click its name.

A list of POS registers in the BackOffice, with one register selected to open its details.

3. Update the register details you need, such as 'POS Register Name', 'Assigned Store' or 'POS Layout'.

The POS register details page for an activated register, showing 'POS Register Name', a greyed-out 'Assigned Store' dropdown, 'POS Layout' and the 'Deactivate' button.

Important:

You cannot change the 'Assigned Store' while the register is activated. To move (transfer) the register to another store, first close the register's shift and click on 'Sync' on your POS device. Next, scroll to the bottom of the register details page, click 'Deactivate' and confirm. Then open the register again, select the new store from 'Assigned Store' and click 'Save'. Activate the register again on your POS device.
In the Philippines, once a register is assigned to a BIR-accredited store, you cannot change its 'Assigned Store'. A store is BIR-accredited when 'BIR Accredited' is set to 'Yes' in its 'BIR Settings' section (go to 'Settings', then click 'Stores' and select the store). Check the store carefully before you click 'Save'.
For a register on a BIR-accredited store, add a new register for the other store instead. If you no longer use the old register, deactivate it first to free up its license. If the other store is also BIR-accredited, enter the new register's 'Machine Identification Number', 'Serial Number' and 'Permit to Use', because each register needs its own BIR permit (see How to Enable BIR Compliance and Configure Receipt Details). A BIR Permit to Use is tied to a specific device, so if you are moving a device that already has one, contact StoreHub Support first for help with your permit.

4. Click 'Save' to apply your changes.

The 'Save' button at the bottom of the register details page.

Delete an Existing POS Register

1. In your StoreHub BackOffice, go to 'Settings', then tap 'POS Registers'.

2. On the 'POS Registers' page, find the register you want to delete and tap on its name.

A list of POS registers in the BackOffice, with a specific register selected.

3. Scroll down to the bottom of the register details page. You will find a 'Delete' button. Tap this button.

The bottom of the POS register details page showing a

4. A confirmation message will appear. Click on 'Yes' to confirm the deletion.

A confirmation pop-up asking to confirm POS register deletion, with

Note:

Deleting a register is permanent and cannot be undone. Ensure the register is no longer in use and you have backed up any necessary data before proceeding.

Activating Your POS Register on the App

After adding or editing a register in BackOffice, you need to activate it on your POS device (e.g., iPad).

1. On your POS device, open the StoreHub POS app.

2. On the Activate Your Register page, enter your credentials when prompted (Store Name, Email and Password). Then tap 'Continue'.

The StoreHub POS app screen showing Activate Your Register page.

Note:

Ensure your POS Register is connected to Internet while performing these steps.

3. Select a Register to activate if you have more than one Register that isn't Activated yet.

4. Tap 'Confirm'.

The StoreHub POS app screen showing a list of available registers to activate.

5. A pop-up will appear requesting permission for the POS app to access your device's camera. This is used to take photos when your employees clock in and out. Click 'Next' to proceed.

The StoreHub POS app screen showing an information page about Face Capture Camera feature.

6. The Log In screen will then appear. Enter your 4-digit PIN to log in to the register.

The StoreHub POS app screen showing the log in screen with PIN number keypad.

For Multiple Register Sync (MRS) Users

If you are using Multiple Register Sync (MRS) and encounter difficulties, please contact StoreHub Support via live chat. To help us troubleshoot effectively, please provide the following:

1. A floor plan of your restaurant or store layout.

2. A video showing the location of your main router, your primary POS Register, and the areas where your ordering registers (if any) will be used.

Troubleshooting

Issue	Solution
New register not appearing on the POS app.	Ensure you have saved the register in BackOffice. Then, on your POS app, go to the main menu and tap 'Sync' twice. If it still doesn't appear, try restarting the POS app and syncing again.
Cannot activate a register due to license error.	Check your StoreHub subscription in BackOffice under 'Billing' to ensure you have enough available POS licenses. If not, you may need to purchase more or deactivate an unused register.

FAQs

1. What is a POS license?

A POS license allows you to use the StoreHub POS app on one physical device (e.g., an iPad). Each active register in your BackOffice uses one license.

2. Can I move a register from one store to another?

Yes, but you must deactivate the register in your StoreHub BackOffice first, because you cannot change the 'Assigned Store' of an activated register. The steps (close the shift, tap 'Sync', deactivate, change the 'Assigned Store', activate again) are in the 'Important' note under 'Edit an Existing POS Register'. In the Philippines, a register on a BIR-accredited store cannot be moved, so add a new register for the other store instead.

3. What is a POS Layout and how does it relate to registers?

A 'POS Layout' determines how your products are displayed on the POS app screen. You assign a specific layout to each register, allowing you to customize the product display for different counters or types of sales. See this article for more details.

Need Help?

Contact StoreHub Support via live chat in your StoreHub app or email [email protected].

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How to Manage Your POS Registers