Who Is This For?
StoreHub merchants who need to print, reprint, or email receipts; manage kitchen dockets (reprints for open orders, show employee names); or customise receipt and kitchen docket settings on their POS register or from BackOffice.
Overview
This article covers receipts and kitchen dockets on your StoreHub POS. You will learn how to enable automatic receipt printing, reprint or email a receipt, set up A4 receipt printing, reprint kitchen dockets for open orders, display employee names on kitchen dockets and order summaries, customise font size on receipts and kitchen dockets, and email a receipt from BackOffice.
Before You Begin
Your receipt printer must be set up and connected to your POS device. Refer to this article.
For kitchen docket reprint: your kitchen printer must be set up and connected. Kitchen docket reprinting only works for open (unpaid) orders. Beep QR orders do not currently support the reprint kitchen docket feature.
For A4 printing: the printer and POS register must be connected to the same WiFi network.
iPad: uses the AirPrint protocol. Your printer must be AirPrint-compatible.
Android: uses the Internet Printing Protocol (IPP). Most modern WiFi or network-connected printers support IPP.
For emailing receipts from BackOffice: you need access to your BackOffice account.
Step-by-Step Guide
Enable Automatic Receipt Printing
Choose whether receipts should print automatically after every transaction.
1. On your POS register, tap the menu icon (three lines) on the top left, then tap 'Settings'.
2. Tap 'Printer', go to 'Receipt Settings', then tap 'Print Receipt Automatically'.
3. Choose which transaction types should trigger automatic printing, or select all.
Reprint or Email a Receipt from POS
Print or Email Right After a Transaction
1. After completing a transaction, you will see options to print or email the receipt.
2. To email, enter the customer's email address and tap 'Send'.
Note:
The receipt will print automatically if 'Always Print Receipt' is enabled.
Reprint or Email a Past Transaction
1. Tap the menu icon (three lines), then tap 'Transactions'.
2. Find and tap the transaction you need.
3. Tap the three-dot button (...) on the top right.
4. Choose 'Print Receipt' to reprint, or 'Email Receipt' to send it to the customer.
Set Up A4 Receipt Printing
Enable A4 Receipts in BackOffice
1. In your BackOffice, go to 'Settings'.
2. Tap 'Receipt Templates'.
3. Create a new receipt template or tap an existing template to edit it.
4. Change the 'Receipt Type' to 'A4'.
5. Select the fields you want to include on the receipt.
6. Tick the 'Set this template as default' checkbox if it has not been ticked.
7. Tap 'Save'.
Connect an A4 Printer on POS
1. Sign in to your StoreHub POS app using your 4-digit PIN.
2. Tap the menu icon (three lines), then tap 'Settings'.
3. Tap 'Printer', then tap 'Search Printers'. Available receipt printers will appear with their IP addresses.
4. Select your A4 printer and toggle on 'Receipt'.
5. Tap 'Print Test Receipt' to confirm the printer is working correctly.
Sample of A4 Receipt (Click to expand)
Sample of A4 Receipt (Click to expand)
Reprint Kitchen Dockets for Open Orders
If the kitchen staff needs another copy of a docket, you can resend it from the POS.
1. On the register screen, tap the open orders shortcut icon. Or tap the 'Orders' button at the bottom.
2. Select the open order you want to reprint the docket for.
3. Tap the three-dot menu button on the top right of the order.
4. Tap 'Send to Kitchen' to reprint the kitchen docket for that order.
Notes:
QR and Pay orders do not support this feature.
If the cashier or customer is currently editing the order, the 'Send to Kitchen' option will be unavailable. It will be enabled again once the edits are saved.
Display Employee Name on Kitchen Dockets and Order Summaries
Enable this feature so that every kitchen docket and order summary shows which employee placed the order. This helps improve accountability and service tracking.
1. On your POS register, go to 'Settings'.
2. Tap 'Printer', then tap 'Kitchen Docket Settings'.
3. Toggle on 'Print Employee Name on Kitchen Docket and Order Summary'.
4. The employee name will now appear on all kitchen dockets and order summaries going forward.
Customise Font Size on Receipts and Kitchen Dockets
You can adjust the font size for receipts and kitchen dockets independently.
Note:
This setting does not apply to label printers.
Font size options:
Small: font size decreases by 1pt
Medium: default font size
Large: font size increases by 1pt
Receipt Font Size
1. On the POS register, tap 'Settings', then tap 'Printer'.
2. Tap 'Receipt Settings'.
3. Tap 'Receipt and Half Receipt Font Size'.
4. Select your preferred size (Small, Medium, or Large).
Kitchen Docket Font Size
1. On the POS register, tap 'Settings', then tap 'Printer'.
2. Tap 'Kitchen Docket Settings'.
3. Tap 'Kitchen Docket Font Size'.
4. Select your preferred font size (Small, Medium, or Large).
Email a Receipt from BackOffice
You can also email receipts to customers directly from BackOffice without needing the POS.
1. In your BackOffice, go to 'Offline Transactions'.
2. Find the transaction and tap on the time to view the transaction details.
3. Tap 'Email Receipt' on the top right corner.
4. Enter the recipient's email address and tap 'Send'.
Note:
When the amount reaches a thousand, receipts will display commas in the number format for both printed and emailed receipts.
Troubleshooting
Issue | Solution |
Receipt not printing automatically | Check that 'Print Receipt Automatically' is enabled in POS Settings, then Printer. Make sure the printer is connected and turned on. |
A4 receipt not printing | Make sure the receipt template in BackOffice has the Receipt Type set to A4. Confirm the printer and POS are on the same WiFi network. For iPad, the printer must be AirPrint-compatible. For Android, the printer must support IPP. |
Font size change not reflected | Make sure you selected the correct settings (Receipt Settings for receipts, Kitchen Docket Settings for kitchen dockets). Sync the POS app after making changes. |
Cannot find a transaction to reprint | Go to Transactions in the POS menu. Make sure you are looking at the correct shift. If the shift is closed, the transaction may still be available in the Transactions list. |
Email receipt not received by customer | Double-check the email address. Ask the customer to check their spam or junk folder. |
'Send to Kitchen' option is greyed out | Someone is currently editing the order. Wait for the edits to be saved, then try again. |
'Send to Kitchen' not available for Beep QR orders | This feature is not currently supported for QR and Pay orders. |
Employee name not showing on kitchen docket | Make sure 'Print Employee Name on Kitchen Docket and Order Summary' is toggled on in POS Settings, then Printer, then Kitchen Docket Settings. |
Kitchen docket not printing at all | Check that the kitchen printer is connected and assigned correctly. Go to Settings, Printer, and verify the kitchen printer is set up. |
FAQs
1. Can I print receipts on regular thermal paper and A4 paper at the same time?
No. The receipt template determines the format. You can switch between thermal and A4 by changing the Receipt Type in BackOffice under Settings, then Receipt Templates.
2. Does the font size setting affect A4 receipts?
The font size setting in POS Printer Settings applies to thermal receipts and kitchen dockets. A4 receipt formatting is controlled by the receipt template in BackOffice.
3. Can I email a receipt for a cancelled transaction?
Yes. The email will show 'Cancellation Receipt' as the subject line instead of 'Invoice'.
4. What is the difference between emailing a receipt from POS vs BackOffice?
Both send the same receipt to the customer's email. Use POS when you are at the register. Use BackOffice when you need to send a receipt later from the web dashboard.
5. Does the font size setting apply to label printers?
No. The font size setting only applies to receipt printers and kitchen docket printers.
6. Can I reprint a kitchen docket for a completed (paid) order?
No. Kitchen docket reprinting only works for open (unpaid) orders. For completed orders, you can reprint the receipt instead.
7. Will the employee name appear on customer receipts too?
It depends on your receipt settings. If employee details are enabled in your receipt template in BackOffice, the cashier name will appear on customer receipts. The setting in this article specifically controls whether the employee name appears on kitchen dockets and order summaries.
8. Does changing the table print a new kitchen docket?
Yes. When a table is changed, a new docket prints showing the old table number with a strikethrough and the new table number.
9. Does merging orders print a new kitchen docket?
Yes. New kitchen dockets are printed when orders are merged.
10. Can I choose which employee names appear on dockets?
No. The feature displays the name of whichever employee is signed in and places the order. All employees will have their names printed.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
Was This Article Helpful?
Let us know below or contact support for further assistance.