What You Will Learn From This Guide
To find out necessary payout adjustments, from weekly payout reports, that are sent to your e-mail.
Important Notes
Possible reasons for payment adjustments reflected in your reports include:
Refund of delivery fee (when you opt to deliver on your own).
Chargeback due to disputes.
Refunds due to delivery mistakes (StoreHub pays for the product revenue of food orders).
Refunds due to miscalculations.
Refunds due to order cancellations after food has been prepared.
Charges made to you as a merchant as compensation to your consumers.
Payout Adjustment
1. To view your Payouts, go to your BackOffice, then click on Online Orders, then click Payouts.
Notes:
A positive payout adjustment amount means that we are paying/reimbursing you as the merchant.
A negative payout adjustment amount means that you are being charged.
Payouts
1. You can see the total Adjustments that have been credited/charged to your account in the Payout Summary section
2. Click the completed transactions tab to see your list of transactions - you can find which ones require a payout adjustment here
Completed Transactions
1. After clicking the Completed Transactions tab, you will a list of orders that were part of the payout.
2. Open a transaction and you'll see the dates for when the payouts were processed and if an Adjustment was made for that order.
Alternatively, you can view which orders received Adjustments by going to Online Orders, and then click Export CSV (make sure the date filters are correct). The document you downloaded will contain remarks indicating the Adjustment reasons.
