Who is this for?
StoreHub merchants who need to add, update, or remove their Point-of-Sale (POS) registers (devices) in the BackOffice, and understand how to activate them.
Overview
This guide will show you how to add new POS registers, edit their details, and remove them from your StoreHub BackOffice. Managing your registers correctly ensures your POS devices are ready for sales and properly linked to your stores.
Before You Begin
POS License: Each POS register requires a license. If you need more registers than your current plan allows, you'll need to purchase additional licenses. Learn more here.
Register Details: Have a name for your new register and know which store it will be assigned to.
Step-by-Step Guide
Add a New POS Register
1. In your StoreHub BackOffice, go to 'Settings', then tap 'POS Registers'.
2. On the 'POS Registers' page, tap the 'Add POS Register' button.
3. A message box will appear asking you to confirm adding a new register. Tap 'Yes' to confirm.
4. Fill in the details for your new register:
a. 'POS Register Name': Give your register a clear name (e.g., 'Counter 1', 'Mobile POS').
b. 'Store': Select the store this register will belong to from the dropdown list.
c. 'POS Layout': Choose the POS layout you want this register to use. (You can set up custom layouts in 'POS Layouts').
5. Tap 'Save'. Your new register will now appear on the 'POS Registers' page.
Edit an Existing POS Register
1. In your StoreHub BackOffice, go to 'Settings', then tap 'POS Registers'.
2. On the 'POS Registers' page, find the register you want to edit and tap on its name.
3. Update any of the register details as needed, such as 'Register Name', 'Store' assignment, or 'POS Layout'.
4. Tap 'Save' to apply your changes.
Delete an Existing POS Register
1. In your StoreHub BackOffice, go to 'Settings', then tap 'POS Registers'.
2. On the 'POS Registers' page, find the register you want to delete and tap on its name.
3. Scroll down to the bottom of the register details page. You will find a 'Delete' button. Tap this button.
4. A confirmation message will appear. Click on 'Yes' to confirm the deletion.
Note:
Deleting a register is permanent and cannot be undone. Ensure the register is no longer in use and you have backed up any necessary data before proceeding.
Activating Your POS Register on the App
After adding or editing a register in BackOffice, you need to activate it on your POS device (e.g., iPad).
1. On your POS device, open the StoreHub POS app.
2. On the Activate Your Register page, enter your credentials when prompted (Store Name, Email and Password). Then tap 'Continue'.
Note:
Ensure your POS Register is connected to Internet while performing these steps.
3. Select a Register to activate if you have more than one Register that isn't Activated yet.
4. Tap 'Confirm'.
5. A pop-up will appear requesting permission for the POS app to access your device's camera. This is used to take photos when your employees clock in and out. Click 'Next' to proceed.
6. The Log In screen will then appear. Enter your 4-digit PIN to log in to the register.
For Multiple Register Sync (MRS) Users
If you are using Multiple Register Sync (MRS) and encounter difficulties, please contact StoreHub Support via live chat. To help us troubleshoot effectively, please provide the following:
1. A floor plan of your restaurant or store layout.
2. A video showing the location of your main router, your primary POS Register, and the areas where your ordering registers (if any) will be used.
Troubleshooting
Issue | Solution |
New register not appearing on the POS app. | Ensure you have saved the register in BackOffice. Then, on your POS app, go to the main menu and tap 'Sync' twice. If it still doesn't appear, try restarting the POS app and syncing again. |
Cannot activate a register due to license error. | Check your StoreHub subscription in BackOffice under 'Billing' to ensure you have enough available POS licenses. If not, you may need to purchase more or deactivate an unused register. |
FAQs
1. What is a POS license?
A POS license allows you to use the StoreHub POS app on one physical device (e.g., an iPad). Each active register in your BackOffice uses one license.
2. Can I move a register from one store to another?
Yes, you can edit an existing register in BackOffice and change its assigned 'Store' from the dropdown menu. Remember to 'Save' your changes and 'Sync' your POS app.
3. What is a POS Layout and how does it relate to registers?
A 'POS Layout' determines how your products are displayed on the POS app screen. You assign a specific layout to each register, allowing you to customize the product display for different counters or types of sales. See this article for more details.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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