What You Will Learn in This Guide

Immediate Order and StoreHub's Logistics Program

If you have opted to use StoreHub's Logistics Program, our network of riders for delivery, then here are the relevant order statuses:

Order Status	Descriptions
Pending Acceptance	All orders will be automatically accepted. It will automatically proceed to the next stage; Finding Rider.
Finding Rider	Our system will automatically locate a rider using our 3rd party logistics network.
Rider Found	You may start preparing the order once Rider has been found. Orders will be sent to your kitchen printer; provided you have set up one. If no kitchen receipt was printed, a printer connection error might have occurred. Do check your printer connection settings. To reprint, kindly tap "Resend to Kitchen" on your Register.
Pending Pick Up	Upon rider's arrival, you will need to manually change the status of the order to "Picked Up"; as it will trigger a notification to your customer.
Picked Up	The order is making its way to your customer.
Delivered	This status will appear once the rider clicks "Job Completed" on their rider app.

If you have opted not to use StoreHub's Logistics Program, but to Self-Deliver instead, here are the relevant order statuses:

Order Status	Descriptions
Pending Acceptance	All orders will be automatically accepted. It will automatically proceed to the next stage; Finding Rider.
Rider Found	You may start preparing the order once Rider has been found. Orders will be sent to your kitchen printer; provided you have set up one. If no kitchen receipt was printed, a printer connection error might have occurred. Do check your printer connection settings. To reprint, kindly tap "Resend to Kitchen" on your Register.
Pending Pick Up	Upon rider's arrival, you will need to manually change the status of the order to "Picked Up"; as it will trigger a notification to your customer.
Picked Up	The order is making its way to your customer.

If your customer has opted to Pickup their order, here are the relevant order statuses:

Order Status	Descriptions
Pending Acceptance	All orders will be automatically accepted. It will automatically proceed to the next stage; Pending Pick Up. Kitchen receipt will be printed and you may start preparing the order.
Pending Pick Up	Once your customer has arrived & collected the food, change the status to “Picked Up”
Picked Up	Your customer has successfully picked up the order.